Return Policy – VPO Smarthomes

Effective Date: September 15, 2025

We value our customers and strive to provide
high-quality products and professional service. Please review our return policy
carefully before initiating a return.

Return Eligibility

We offer a 14-day return policy from
the date you receive your item.

• Items must be unused, unworn, and in original condition
• All original packaging, tags, accessories, and warranty
  cards (if applicable) must be included
• Proof of purchase or receipt is required

How to Start a Return (RMA Required)

All returns require an
RMA# (Return Merchandise Authorization).

To initiate a return, please contact us
at info@vposmarthomes.online. Our customer service team will issue
an RMA#.

• Returns without an RMA# will not be accepted
• The returned package must reach us within 7
  business days after RMA issuance
• Please use a trackable shipping method and provide
  tracking information
• Include a return slip with your name, company name,
  order ID, and RMA#

Non-Returnable Items

• Custom or personalized products
• Special orders or “order only for you” items
• Unique bulk quantity orders
• Personal care and beauty products
• Sale items and gift cards

European Union Orders

For orders shipped to the European Union, customers
have the legal right to cancel or return their order within 14 days of
receipt, without providing a reason.

Returned items must be unused, unworn, with
tags attached, and in original packaging, along with proof of purchase.

Damaged or Defective Items

Please inspect your order immediately upon
delivery. If your item is defective, damaged, or incorrect, notify us as soon
as possible.

• Provide detailed photos and description of the issue
• Standard return shipping costs will be reimbursed for
  verified defective items
• Approved carriers: USPS First Class, USPS Priority, UPS
  Ground, FedEx Ground
• Expedited shipping costs are not reimbursable

If no defect is found upon inspection, a 25%
restocking fee will apply.

Non-Defective Returns

Non-defective returns
are eligible for store credit or exchange only.

• Customers are responsible for return shipping costs
• Original outbound shipping fees will be deducted from
  store credit
• A 25% restocking fee applies to all non-defective
  returns

Undeliverable or Refused Shipments

If an order is returned due to refusal of
delivery or marked as “Package Undeliverable,” a 30% handling and
processing fee will be charged based on the order total.

We are committed to fairness, transparency,
and efficiency. If you have any questions or concerns, please contact our
support team at info@vposmarthomes.online.

This Return Policy was last updated on February 1, 2026